In some Islands, you can also request a ride to more than one destination.
Depending on the Island where you're using CoOper, your app may display fares for each available vehicle option when you've selected a destination.
IF YOUR APP IS DISPLAYING FARES
By selecting the vehicle option icon you prefer, you agree to be charged the displayed fare when you arrive at your destination. Tap the black REQUEST button to accept the fare and request a ride.
Trip fares are based on factors that include estimated time and distance to your destination. Fees and surcharges are also included. The fare you are actually charged may increase if your trip takes longer than expected. Extra stops on a trip, changing the destination, or making a driver wait several minutes at your pickup location can also add to your fare.
Fares displayed in your app vary based on current demand for rides near your pickup location. Your app may notify you that fares are higher than usual. You can wait a few minutes and check fares again. If demand has decreased or more drivers are available, fares may go down.
IF YOUR APP IS DISPLAYING FARES
If your app doesn't show an upfront fare, you can still request a ride. Your trip's fare will be calculated when you arrive at your destination. Your fare may vary based on current demand for rides near your pickup location at the time you request a ride.
You'll have the option to obtain a fare estimate in the app or on the web, which is displayed as a price range that includes all applicable fees and surcharges based on the estimated route from your pickup location to your destination. If your trip includes additional wait time, or a change in destination, or takes significantly longer than expected, your actual fare may fall outside this estimated range.
The CoOper app cannot match you with a specific driver.
When you request a ride, your app sends your request to nearby drivers to pick you up at your pickup location.
We’re currently launching a redesigned rider app in Islands around the world. Read on to learn how to select a vehicle option using either the new or old rider app. Tap the destination box to enter your destination. After you set your destination, your ride menu at the bottom of the app screen slides up to display vehicle options available in your Island.
Swipe left and right to view different vehicle option categories that provide more detail.
Scroll to the right to see more options and swipe up to see more details on the ride and the fares.
CoOl offers the most affordable vehicle options.
Elite includes high end and luxury options.
SUV offers vehicles with room for more riders.
As you scroll through vehicle options, note that each one includes upfront pricing to give you a clear sense of how much a ride to your destination should cost. Tap your preferred vehicle option to select it. Then tap the black REQUEST button at the bottom of your screen when you’re ready to ride.
If you see a slider at the bottom of your app screen that allows you to select a vehicle option:
Use the slider at the bottom of your app screen to select a vehicle option that fits your needs. Tap any vehicle option icon for a fare estimate.
When you have selected your preferred option and pickup location, tap SET PICKUP LOCATION to move to confirming your request for a ride.
If you wish to contact your driver about a pickup location or talk about other details of the ride you requested, you can do that through the app.
To contact your driver:
Note that drivers may not answer their phones or reply to a text message while driving.
You can cancel a trip at any time before or after you've been matched with a driver.
To cancel before you are matched with a driver:
To cancel after you've been matched with a driver:
Once a trip has started, you can end it by notifying your driver that you'd like to be dropped off. The driver will end the trip for you.
If you accidentally cancel a trip while en route to your destination, your driver can still take you to your destination, and then request a fare adjustment.
Cancellation fees help ensure more efficiency on the CoOper App as well as faster pickups for riders. Cancellation fee amounts differ by Island and vehicle option.
You may be charged a cancellation fee in the following situations:
The fee will be waived in both cases if your driver exceeds the initial ETA by 5 minutes.
CoOper is a technology platform. Our smartphone apps connect driver-partners and riders.
In Islands where CoOper operates, use your rider app to request a ride. When a nearby driver-partner accepts your request, your app displays an estimated time of arrival for the driver-partner heading to your pickup location. Your app notifies you when the driver-partner is about to arrive.
Your app also provides info about the driver-partner with whom you will ride, including first name, vehicle type, and license plate number. This info helps the two of you connect at your pickup location.
Use your app to enter your preferred destination anytime before or during the ride. If you have a preferred route, it’s helpful to talk through the directions together.
When you arrive at your destination and exit the vehicle, your trip ends. Your fare is automatically calculated and charged to the payment method you’ve linked to your CoOper account.
In some Islands, CoOper allows you to pay your fare in cash. This option must be selected before you request a ride.
Immediately after a trip ends, your app will ask you to rate your driver from 1 to 5 Stars. Driver-partners are also asked to rate riders. CoOper’s feedback system is designed to foster a community of respect and accountability for everyone.
Learn more about how CoOper works by exploring other Help Center topics. You can search for specific questions and answers too.
Creating an CoOper account requires a valid email address and phone number. You'll also need to create a password and agree to terms and conditions and our privacy statement.
Fill in your first and last name, phone number, and preferred language. Once you complete this part of the signup process, we send a text SMS to verify your phone number.
Next, enter your payment information. Adding a credit card or debit card number allows your trip fares to be automatically charged after each ride. Please note that we cannot accept prepaid cards.
After you provide this info, we'll send an email to confirm your account registration. Once you confirm, you'll be able to use your app to request a ride.
You can download and install the CoOper rider app on devices with iOS 8 and newer. Using your mobile device, tap the App Store icon and follow these steps:
ANDROID DOWNLOAD STEPS
You can download and install the CoOper rider app on Android devices with operating system 4.0.3 and newer. Head to the Google Play store and follow these steps:
The CoOper app is made for use on smartphones.
If you don't have a smartphone, you can still login to your account and request a ride by visiting our mobile website, m.CoOper.com.
You can sign up to drive with your rider app.
Download the driver app from the link below. As a driver-partner, you'll receive ride requests with your driver app.
Driving your own vehicle, you'll meet riders at their pickup locations and drive them to their destinations around the Island.
Your driver app also keeps track of your trip fares. CoOper facilitates payment of your earnings to your bank account.
If you can't request a ride, it could be for a few reasons:
If you forget your password, visit the link below to reset. You'll need to enter your email address or mobile number associated with your CoOper account. You'll receive an email in a few minutes. This email includes a link to reset your password. The link can only be used once. If you do not open the link within 10 minutes, start over to receive a new link. It's good practice to create a unique password for CoOper. Be careful not to share your password in emails or other communication. CoOper support will never ask you for your password. If you are unable to reset your password or access your account, please get in touch with us at Account and Payment > Unable to Sign In > "My password reset link isn't working".
When you contact us to reset your CoOper account password, you should receive an email within a few minutes. This email contains a link to help you reset your password.
For security, this link expires in 10 minutes. Open it immediately or wait until you're ready to complete the password reset process before requesting a password reset.
In the event that your password reset link doesn't work, please start over at CoOper.com/forgot-password. Check that your email address is correct, then open the link in the next password reset email you receive.
If you're unable to reset your password or access your account, please get in touch with us below.
If a charge from CoOper is declined by your payment method, you may be temporarily unable to request rides. When you contact us to reset your CoOper account password, you should receive an email within a few minutes. This email contains a link to help you reset your password.
Your app will ask you to charge your outstanding balance to a payment method of your choice. If this payment method is declined, please add a new payment profile and try again. Reach out to your bank to ensure your payment method is valid.
You can also pay an outstanding balance on riders.CoOper.com. Here's how:
We'll be happy to help you settle an outstanding balance. Please confirm the payment method(s) you'd like us to charge. Check to make sure these payment methods are already linked to your CoOper account.